Annual Customer Satisfaction Survey

In 2014, a federal agency wanted to conduct a customer satisfaction survey for customers using their services. SynaVoice canvassed eight business groups within the agency to determine what services should be included in the annual survey. SynaVoice then developed survey questions and…

System Development Life Cycle

After consolidating two legacy organizations into one, a newly-formed federal bureau enlisted SynaVoice leadership to streamline an agency-wide process. The process included introducing a customer to a service and then implementing that service for the customer organization. To streamline the process, SynaVoice leadership developed common phases and…

Online Service Catalog

For a client charged with marketing Information Technology (IT) and financial services to federal agencies, SynaVoice created a catalog to showcase priority services and gain customer participation. In addition to providing service descriptions in plain language, the catalog offered critical details,…

Management Dashboard

After helping a federal agency unify a customer-facing process, SynaVoice built a dashboard to capture milestones achieved in regards to the process. The dashboard, designed for use by the agency’s management, measured different sectors of the organization in their ability to…