After helping a federal agency unify a customer-facing process, SynaVoice built a dashboard to capture milestones achieved in regards to the process. The dashboard, designed for use by the agency’s management, measured different sectors of the organization in their ability to complete each phase of the customer-facing process. Through visual representation as well as metrics derived from input data, agency leadership is able to see which areas of their organization are weak and strong across each phase of the process. The dashboard provides insight into organizational-wide trends as well as acute risks to be addressed.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s