After helping a federal agency unify a customer-facing process, SynaVoice built a dashboard to capture milestones achieved in regards to the process. The dashboard, designed for use by the agency’s management, measured different sectors of the organization in their ability to complete each phase of the customer-facing process. Through visual representation as well as metrics derived from input data, agency leadership is able to see which areas of their organization are weak and strong across each phase of the process. The dashboard provides insight into organizational-wide trends as well as acute risks to be addressed.

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