In 2012, U.S. Department of Housing and Urban Development, Federal Housing Administration wanted to improve their approach to policy delivery. This required consolidation of over 900 policy artifacts to create a single, authoritative policy source for thousands of users. SynaVoice leadership led market research, stakeholder analysis, communications plan development, and policy artifact template creation for the agency’s business transformation. Most importantly SynaVoice leadership developed a proof-of-concept and table of contents for their new consolidated policy guide. SynaVoice provided communications counsel to agency leadership and was responsible for all on-going project management for the effort which involves multiple business lines in various stages of policy transformation through June of 2018.