After consolidating two legacy organizations into one, a newly-formed federal bureau enlisted SynaVoice leadership to streamline an agency-wide process. The process included introducing a customer to a service and then implementing that service for the customer organization. To streamline the process, SynaVoice leadership developed common phases and recognizable nomenclature for use by all staff. SynaVoice leadership supported the client in training and communicating the new, uniform process. The agreed-upon language was based on the System Development Lifecycle (SDLC) model. A visual quick reference guide was developed to help staff follow process steps easily and stick to the new language.